Is all this stuff actually in stock?
Typically we update the database each night. All items were instock (to the best of our knowledge) as of the last update. (To see the date and time of the last update look at the bottom of any of the inventory pages).
For current availability of a particular item please note the Item Number and call us at 206-763-6929 during store hours (9-6 Pacific Time). We will happily check for you.
Once items are sold we remove them from the website at the next update.
Why are some of the descriptions so vague?
We process large volumes of used building materials daily, and attempt to add new items to our website the same day they arrive. To keep up we rely on an intake process that is highly automated. Our system only requires that ALL items get categorized, beyond that further description is optional. We enter attributes for items as time allows and prioritzed by what seems most useful: items that are typical (vinyl windows, or single panel doors for example) might have dimensions but no picture; items that are more unique may get a picture but little text description, or they may get detailed text description but no picture. Sometimes pictures are added or listings are modified after the initial posting.
Please do not expect us to be able to provide much more information about an item over the telephone or via email, usually all that we know is posted. You are welcome to call us at 206-763-6929, but often your best recourse if you need more information is to visit our store and see the item in person.
Do we sell items directly from the website?
No.
Why not?
This website is designed to be a catalog of items currently available at our retail store in South Seattle. Our store (and this website) are oriented toward local customers. Due to the unique nature (and variable condition) of many of our items we recommend that purchases be made in person at our Seattle store so that items may be personally inspected for suitability.
I am ready to buy something - what do I do?
Great! Come on down...
Our store is located at 7953 Second Ave S in Seattle. (Directions) We are open 7 days a week from 9-6. We accept Visa, MC, Checks and Cash.
What about phone orders?
We do accept phone orders on a limited basis* (206-763-6929 x0). Although,as stated above, we strongly encourage you to personally inspect all items before purchasing.
We accept Mastercard, Visa, or Store Credit as payment for phone orders.
All phone orders must be picked up at our yard within 2 days. Items purchased by phone that are found upon inspection to be unsuitable may be returned (within 90 days), but will be charged our standard 10% return fee.
*We do not guarantee the ability to process your order via telephone. Certain hard to locate items may be unavailable for phone purchase. At rare times we may be unable to process phone orders due to staffing levels or abnormally busy store traffic.
Can we hold items?
No. At the moment we do not take phone or email requests to hold items.
Do we ship items?
No. Sorry. At the moment we are not set up to ship items. We are investigating cost effective shipping options and may offer shipping in the future, but for now we are a local Seattle business. If you have comments or suggestions about our future shipping policies please contact ted@seconduse.com.
SE Alaska Customers: We can deliver some items to the barge terminals. Please call for more information.
What is the best way to contact Second Use?
Phone is far better than email for a quick question about our inventory. Our number is 206-763-6929.
We respond to email as time allows. If you must email with questions about inventory seen on this site (or those not seen here), our email address is seattle@seconduse.com. Please do not expect a rapid response.
